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Complaint management

Want to report a fault or issue?

To assist you as quickly as possible in such cases, we need a few more details from you:

Order confirmation
Product
Unit type reference and serial number (from data plate, see image)
Description of damage
Photos
Drawing of the ventilation system
Contact for queries

Please send your details to the following e-mail address:

claim.er@hoval.com

We will attend to your case as quickly as possible.